OUR TERMS
1. These Terms
1.1 Scope of these terms
These terms and conditions govern the supply of products to you, including goods, services, or digital content.
1.2 Why you should read these terms
Please read these terms carefully before placing your order. They outline who we are, how we provide products to you, how either party can modify or terminate the contract, how to address any issues, and other important details. If you believe there’s an error in these terms, please contact us to discuss.
2. Information About Us and How to Contact Us
2.1 How to contact us
You can contact us via email at elisabeth@smithwish.shop.
2.2 How we may contact you
We may contact you by phone or by writing to the email or postal address you provided when placing your order.
2.3 “Writing” includes emails
Any reference to “writing” or “written” in these terms includes emails.
3. Our Contract with You
3.1 How we accept your order
Your order is accepted when we send you an email confirming acceptance. At that point, a contract is established between us.
3.2 If we cannot accept your order
If we are unable to accept your order, we will notify you in writing and will not charge you for the product. This may be due to stock unavailability, unexpected limitations, pricing or description errors, or an inability to meet the specified delivery date.
3.3 Your order number
We will assign an order number when we accept your order. Please provide this number if you need to contact us about your order.
3.4 Eligibility to shop
To shop with us, you must be at least 13 years old, or have adult consent to purchase our goods.
4. Our Products
4.1 Product images may vary
The product images on our website are for illustrative purposes. While we strive to display accurate colours, we cannot guarantee that your device will reflect the true colours of the products. Your product may differ slightly from the images.
4.2 Packaging may vary
Product packaging may differ from the images shown on our website.
4.3 Small parts and choking hazards
Our products contain small parts that may pose a choking hazard, especially for children under 3 years old. Please keep them out of reach of babies. We are not responsible for how products are used after purchase.
5. Providing the Products
5.1 Delivery costs
Delivery costs will be displayed on our website.
5.2 International delivery
If you order products to be delivered outside China, your order may be subject to import duties or taxes upon arrival. These are the buyer’s responsibility. We recommend checking local regulations for more details.
5.3 When we will provide the products
We will inform you of the delivery date during the order process. We aim to deliver products as soon as possible, within 30 days of accepting your order.
5.4 Delays outside our control
If delivery is delayed by events outside our control, we will notify you and take reasonable steps to minimize the delay.
5.5 Unavailable for delivery
If no one is available to receive the product, we will leave a note with instructions on how to rearrange delivery or collect the product from a local depot.
5.6 Failure to rearrange delivery
If you do not arrange for delivery after a failed attempt, we may contact you for further instructions and may charge storage and additional delivery fees. If we are unable to contact you, we may end the contract.
5.7 Responsibility for the goods
You are responsible for the product once it is delivered to the address you provided.
5.8 Ownership of goods
You own the product once we receive full payment.
6. If There is a Problem with the Product
If you have any questions or complaints, please contact us via email at elisabeth@smithwish.shop.
7. Price and Payment
7.1 Product pricing
The price of the product will be the price listed on the order page when you place your order. We take all reasonable care to ensure the price is correct.
7.2 VAT changes
If the VAT rate changes between your order date and the date of delivery, we will adjust the VAT amount unless you’ve already paid in full.
7.3 Pricing errors
If there’s a pricing error, we will notify you before accepting your order. If the error is obvious, we may cancel the order, refund any payments, and request the return of any goods provided.
7.4 Payment method
We accept payment via PayPal. Payment for goods is due at the time of order.
8. How We Use Your Personal Information
8.1 Use of personal information
We will only use your personal information as outlined on our website.
